Company Information
Why buy from OfficeChairs.com?
Free Delivery !
3-year guarantee!
Huge Selection!
Quick Service!
Great Prices!
OfficeChairs.com is a National
Business Furniture company, which has been providing beautiful
furniture to offices and homes since 1975!
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Do you have a
store?
We do not have a physical store. Selling online allows us offer a
larger selection of office chairs at better prices than most
retail outlets.
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Where are you located?
OfficeChairs.com is a National Business
Furniture company, which was founded in 1975 in Milwaukee, Wisconsin.
Although Milwaukee is still our corporate headquarters, we now
have other offices throughout the United States including Atlanta,
Dallas, Los Angeles and New York.
OfficeChairs.com
735 N. Water St. Ste. 400
PO Box 510050
Milwaukee, WI 53203-0017
phone: 1-800-242-7200
fax: 1-800-468-1526
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What is your 800 number/fax number?
OfficeChairs.com maintains a toll free number for
sales orders and customer service inquiries. Please call
1-800-242-7200 to contact a representative
or fax us at 1-800-468-1526.
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What are your phone hours?
Sales Phone Hours:
Mon.-Fri. 6:30 am-8 pm., Sat. 8 am-8 pm, Sun. 8 am-6 pm, Central Time
Customer Services Hours:
Mon.-Fri. 6:30 am-8 pm, Central Time
Call 1-800-242-7200 or
email
us for product quotations, billing inquiries or for any other
questions.
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Who do I contact for customer service?
We strive to carry quality brands and deliver your new furniture in
perfect condition. If you need service on furniture, we will do
everything we can to help you. Often the manufacturer wants to be
contacted directly. The manufacturer usually handles part
replacements, etc. There will be a note in the literature that
comes with your new furniture that will direct you on who to call
in the event that service replacement is needed. If this information
is not available, please call us at 1-800-242-7200 or
email us
for product quotations, billing inquiries, product inquiries or
for any other issues.
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Does your company have Spanish speaking representatives?
If you need sales or customer service assistance in Spanish,
please contact Sal Rivera at 1-800-517-9531.
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¿Se habla español?
Si Ud. necesita ayuda con las ventas o los servicios, por favor habla con
Sal Rivera 1-800-517-9531.
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Does your company have paper catalogs?
We do not print an OfficeChairs.com catalog. Our full selection
is shown on our website. However, we can send you catalogs from our
related companies, National Business Furniture (office furniture),
Alfax (school furniture)
and Dallas Midwest (church furniture).
Call 1-800-242-7200 and we’ll send you a
free catalog today!
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Can we get a brochure from the manufacturer?
Yes, call our representatives at 1-800-242-7200 and they will send you free manufacturers'
brochures today!
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Do you offer free fabric samples?
Yes, most of our popular vendors have finish and fabric samples available. Our website is designed
to accommodate FREE color sample ordering, whenever available,
via our special Color Sample Cart. Please look for the "Colors"
button on our product pages, and you can add swatches to your
Color Sample Cart and order them online.
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Do you have any information on ergonomics?
Ergonomic chairs provide support by offering multiple adjustability options to best suit your needs.
Ergonomics is difficult to define but basically means getting as
much adjustability as possible to maximize productivity by reducing
operator fatigue and discomfort. Seat height, arm height, lumbar
support, tension control and knee-tilt adjustments in chairs all
aid in ergonomics support. Refer to the guide below to
help choose an ergonomic chair. This diagram shows 11 of the most popular adjustments
to look for when ordering.
Although no chair is going to solve critical back problems, there
are chairs available that will help aid in back support. Those
chairs will usually have lumbar support built in; or they will
have an adjustable back which can pivot in and out and up and
down to better fit a customer's back.
Call 1-800-242-7200 for assistance or
click here to view our Ergonomic Office Chairs category.
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Do you have an Affiliate program?
Our Affiliate Program is a dynamic way for you to make extra
cash from your website simply by linking to OfficeChairs.com
and enhancing your site with great office furniture from an
experienced online leader. We have partnered with LinkShare
to manage the program and LinkShare will provide you with
useful tracking metrics. They will monitor traffic coming
from your site to ours, and they will provide you with daily
reports so you can see how the links you have chosen are
working for you. If you're already a Linkshare member, click here
to join our program. Otherwise, click here to create a Linkshare account and then join our program.
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Do you have a GSA Contract?
OfficeChairs.com does not have a GSA Contract but our sister company, National Business Furniture,
does. NBF's commercial contract (#GS-28F-0007T) covers hundreds of office furniture products with
specified GSA discounts. Visit NBF.com
to view our selection of GSA-approved office furniture or call our GSA specialists at 1-800-558-1010.
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Order Information
How do I place an order with OfficeChairs.com?
We want you to feel comfortable placing your order. You can use our secure online ordering system or
simply call us during regular business hours. You are also
welcome to mail or fax your order to us.
OfficeChairs.com
735 N. Water St. Ste 400
PO Box 510050
Milwaukee, WI 53203-0017
phone: 1-800-242-7200
fax: 1-800-468-1526
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How is my personal information protected/What is your privacy policy?
OfficeChairs.com is dedicated to protecting
the privacy of our customers and follows industry standard best
practices to do so.
Click here to view our complete privacy policy.
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How do I check the status of my order or track my order?
There are three ways to check your order status:
 Use our online
Order Status tool
Email us
Call us at 1-800-242-7200
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What are my Confirmation number and Order number?
Your Confirmation number is generated when you place your order
online. It is included on the Checkout – Receipt page of our
website and is included in the Confirmation email we immediately
send to you. Your Order Number is included in the Acknowledgment
email we send to you after we have processed your order.
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What types of payment are accepted?
Our website accepts orders using Visa, MasterCard, American Express and Discover cards.
By phone, we can also accept Money Orders and Wire Transfers.
Sorry, we do not accept C.O.D. orders.
If you are interested in obtaining credit terms for your company or organization, please call us at 1-800-242-7200.
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Is sales tax charged?
We only charge sales tax on items shipped to Wisconsin and Nevada.
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Are there volume discounts available?
Call our representatives at 1-800-242-7200 for volume purchase pricing.
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Why won't your website accept my credit card?
To protect your credit card information, we validate the information
you provide during the checkout process. If you received an error
message during checkout, please confirm that the following information exactly matches your credit card:
Credit card number
Expiration date
Name on card
Billing address (must match the billing address of your credit card)
If you are still having problems please try another credit
card or call us at 1-800-242-7200.
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Shipping/Delivery Information
Will I ever be charged for delivery?
Currently we deliver to all 50 U.S. States and U.S. Territories.
We will not charge delivery on any items shipped to the 48
contiguous U.S. States (including Washington D.C.). However,
delivery charges will be applied on shipments to Alaska, Hawaii and
U.S. Territories. We don't deliver to P.O. boxes or international
addresses at this time. Please call us at 1-800-242-7200
for information on delivery rates or for assistance with shipping
to an APO address.
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What is your shipping/delivery policy?
Your delivery method will be confirmed on the acknowledgment email we send to you after
processing your order.
Most of our chairs are shipped via UPS or FedEx Ground. In certain cases, for
large chairs that ship fully assembled, we will ship via a common
carrier truck line. Common carrier deliveries differ from UPS or FedEx Ground
deliveries in that you will need to be present at the time of
delivery to sign for your package as well as carry it in from the
tailgate of the truck. This is often referred to as "tailgate
delivery". If needed, we can arrange for the carrier to call 24
hours prior to delivery so that you will know when to expect them.
If you have stairs, special needs or require inside delivery,
please give us specific details in the "Shipping Instructions" area on
the Shipping page while submitting your order or call
1-800-242-7200. If there are complications
or additional costs because of your needs, we will contact you.
Please email us or call 1-800-242-7200 if you
have any questions.
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If I am not able to receive a delivery, will OfficeChairs.com leave the merchandise at my door or in a spot that I specify?
Chairs that ship via UPS or FedEx Ground typically will be left at your door if
you are not there at the time of delivery. However, Common carrier
deliveries require you to be present at the time of delivery.
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May I request a morning delivery?
Because delivery times are scheduled at the discretion of the carrier used for your
order, we cannot accept requests for specific delivery times.
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When will my order ship?
Delivery will typically occur within 1-2 weeks of when your order is placed.
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Is it possible to receive my product faster than 1-2 weeks?
2-3 day delivery is available in many areas. Please call 1-800-242-7200 to speak to one of
our chair specialists for pricing and availability.
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After the Sale Information
How do I assemble my product?
Basic tools are required to assemble most products. Generally, you'll need a screw
driver and possibly a hammer.
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Do you have instructions for the item?
Instructions will come with the item. If you have any questions call our Customer Service at
1-800-242-7200 for assistance.
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How long will it take to assemble my chair?
Most chairs take about 15 minutes to assemble.
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Is professional assembly available?
Yes, we work with assembly firms throughout the United States. Please call
1-800-242-7200 and an Inside Sales
representative will refer you.
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How can I adjust my chair?
If it has a pneumatic lift - a simple touch of a lever will raise or lower the seat.
The back is usually adjustable in and out and up and down. Some
chairs will swivel and tilt. Please call
1-800-242-7200 for help adjusting your
specific chair.
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What is your warranty/guarantee policy?
We proudly offer a 3-year guarantee that all products are accurately described
and will give you the service you expect. If there are any problems with the quality of the materials
or workmanship, we will adjust, repair or replace to your
satisfaction.
Normal wear or chairs used 24 hours per day are excluded.
Orders over $15,000 and products with electronic components
are subject to manufacturer's warranty. The guarantee does not
include color matching. If there is a question, please request
free color samples prior to placing your order.
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What is the cancellation policy?
If we are able to cancel your order before it is produced and/or shipped,
there is not a charge for the cancellation. If the product has
been shipped, you will be responsible for all inbound and
outbound shipping charges. These charges will be deducted
from your refund. Cancellations or returns must be authorized
in advance. Please call 1-800-242-7200
and a Customer Service representative will assess the situation
and, if need be, issue a return authorization.
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What is the return policy?
If an item needs to be returned, restocking fees and freight charges may apply.
Please call 1-800-242-7200 and a Customer
Service representative will assess your situation. If you have
any doubts about color matching, please request free color
samples prior to placing your order.
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What if something is wrong with the chair (damaged/missing part)?
We strive to carry quality brands and deliver your new furniture in perfect condition. If something is wrong with your chair, we
will do everything we can to help you. Often the manufacturer
wants to be contacted directly. The manufacturer usually handles
part replacements. There will be a note in the literature that
comes with your chair that will direct you on who to call in the
event that parts are needed. If this information is not available
or if you have any questions, please call us at
1-800-242-7200 or email us.
We proudly offer a 3-year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.
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Who do I contact about billing questions?
Please call 1-800-242-7200 or email us and a
Customer Service representative will be able to assist you.
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