Company Information
Why buy from
OfficeChairs.com
?
Free Delivery !
Risk Free Guarantee!
Huge Selection!
9 Year Product Guarantee!
Quick Service!
Great Prices!
OfficeChairs.com
is a National Business Furniture company, which has been providing beautiful furniture
to offices and homes since 1975!
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What does "Risk Free Guarantee" mean?
Our risk free guarantee means that you can buy your chair without any risk. If your chair doesn't work for you, simply call us within 30 days of receipt, repack chair in original packaging, and we will pick it up and send you a full refund (limit of 2 chairs).
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Do you have a store?
We do not have a physical store. Selling online allows us to offer a larger selection
of office chairs at better prices than most retail outlets.
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Where are you located?
OfficeChairs.com
is a National Business Furniture company, which was founded in 1975 in Milwaukee,
Wisconsin. Although Milwaukee is still our corporate headquarters, we now have other
offices throughout the United States including Atlanta, Dallas, Los Angeles and
New York.
OfficeChairs.com
735 N. Water St. Ste. 400
PO Box 510050
Milwaukee, WI 53203-0017
phone:
1-800-242-7200
fax:
1-800-468-1526
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What is your 800 number/fax number?
OfficeChairs.com
maintains a toll free number for sales orders and customer service inquiries. Please
call
1-800-242-7200
to contact a representative or fax us at
1-800-468-1526
.
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What are your phone hours?
Sales Phone Hours:
Mon.-Fri.
6:30 am-8 pm
., Sat.
8 am-6 pm
, Sun.
8 am-6 pm
,
Central
Time
Customer Services Hours:
Mon.-Fri.
6:30 am-8 pm
,
Central
Time
Call
1-800-242-7200
or
email
us for product quotations, billing inquiries or for any other questions.
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Who do I contact for customer service?
We strive to carry quality brands and deliver your new furniture in perfect condition.
If you need service on furniture, we will do everything we can to help you. Often
the manufacturer wants to be contacted directly. The manufacturer usually handles
part replacements, etc. There will be a note in the literature that comes with your
new furniture that will direct you on who to call in the event that service replacement
is needed. If this information is not available, please call us at
1-800-242-7200
or
email
us for product quotations, billing inquiries, product inquiries or for any other
issues.
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Does your company have Spanish speaking
representatives?
If you need sales or customer service assistance in Spanish, please contact Jamie
Koester at 1-800-558-1526.
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¿Se habla español?
Si Ud. necesita ayuda con las ventas o los servicios, por favor habla con Jamie
Koester 1-800-558-1526.
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Does your company have paper catalogs?
We do not print an
OfficeChairs.com
catalog. Our full selection is shown on our website. However, we can send you catalogs
from our related companies, National Business Furniture (office furniture), Alfax (school furniture)
and
Dallas Midwest (church furniture). Call
1-800-242-7200
and we’ll send you a free catalog today!
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Can we get a brochure from the
manufacturer?
Yes, call our representatives at
1-800-242-7200
and they will send you free manufacturers' brochures today!
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Do you offer free fabric samples?
Yes, most of our popular vendors have finish and fabric samples available. To order
online, click on the "Free Color Samples" link or a swatch on a product page. Select
the sample(s) you wish to order, enter your shipping information and submit your
order. You can also call
1-800-242-7200
to place your order. Your swatches should arrive within 3-5 business days.
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Do you have any information on ergonomics?
Ergonomic chairs provide support by offering multiple adjustability options to best
suit your needs. Ergonomics is difficult to define but basically means getting as
much adjustability as possible to maximize productivity by reducing operator fatigue
and discomfort. Seat height, arm height, lumbar support, tension control and knee-tilt
adjustments in chairs all aid in ergonomics support. Refer to the guide below to
help choose an ergonomic chair. This diagram shows 11 of the most popular adjustments
to look for when ordering.
Although no chair is going to solve critical back problems, there are chairs available
that will help aid in back support. Those chairs will usually have lumbar support
built in; or they will have an adjustable back which can pivot in and out and up
and down to better fit a customer's back. Call
1-800-242-7200
for assistance or
click here
to view our Ergonomic Office Chairs category.
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Do you have an Affiliate program?
Our
Affiliate Program
is a dynamic way for you to make extra cash from your website simply by linking
to
OfficeChairs.com
and enhancing your site with great office furniture from an experienced online leader.
We have partnered with LinkShare to manage the program and LinkShare will provide
you with useful tracking metrics. They will monitor traffic coming from your site
to ours, and they will provide you with daily reports so you can see how the links
you have chosen are working for you. If you're already a Linkshare member, click here to join our program.
Otherwise, click here to create a Linkshare
account and then join our program. Please contact us with any questions or read
more information
about it online.
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Do you have a GSA Contract?
OfficeChairs.com
is skilled at serving our federal government customers and processing your orders.
Through our impressive selection, most needs can be met. If, however, you should
require GSA Approved items, please visit our partner site, National Business Furniture, for
a full selection of GSA Approved items. NBF's commercial contract (#GS-27F-0024V)
covers hundreds of office furniture products with specified GSA discounts. For more
information visit NBF.com or call our GSA specialists
at 1-800-558-1010.
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Order Information
How do I place an order with
OfficeChairs.com
?
We want you to feel comfortable placing your order. You can use our secure online
ordering system or simply call us during regular business hours. You are also welcome
to mail or fax your order to us.
OfficeChairs.com
735 N. Water St. Ste 400 PO Box 510050 Milwaukee, WI 53203-0017 phone:
1-800-242-7200
fax:
1-800-468-1526
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How is my personal information protected/What
is your privacy policy?
OfficeChairs.com
is dedicated to protecting the privacy of our customers and follows industry standard
best practices to do so.
Click here
to view our complete privacy policy.
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How do I check the status of my order
or track my order?
There are three ways to check your order status:
 Use our online
Order Status
tool
Email
us
Call us at
1-800-242-7200
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What are my Confirmation number and
Order number?
Your Confirmation number is generated when you place your order online. It is included
on the Checkout – Receipt page of our website and is included in the Confirmation
email we immediately send to you. Your Order Number is included in the Acknowledgment
email we send to you after we have processed your order.
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What types of payment are accepted?
Our website accepts orders using Visa, MasterCard, American Express and Discover
cards. By phone, we can also accept Money Orders and Wire Transfers. Sorry, we do
not accept C.O.D. orders.
To place your order using a Purchase Order, please call us at
1-800-242-7200
. Generally, we will only accept purchase orders from previous business customers,
Government agencies, Schools and large well-rated businesses.
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Is sales tax charged?
We only charge sales tax on items shipped to Wisconsin, Nevada and California.
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Are there volume discounts available?
Call our representatives at
1-800-242-7200
for volume purchase pricing.
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Why won't your website accept
my credit card?
To protect your credit card information, we validate the information you provide
during the checkout process. If you received an error message during checkout, please
confirm that the following information exactly matches your credit card:
Credit card number
Expiration date
Name on card
Billing address (must match the billing address
of your credit card)
If you are still having problems please try another credit card or call us at
1-800-242-7200
.
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Shipping/Delivery Information
What is your shipping/delivery policy?
Currently we deliver to all 50 U.S. States and U.S. Territories. We will not charge
delivery on any items shipped to the 48 contiguous U.S. States (including Washington
D.C.). However, delivery charges will be applied on shipments to Alaska, Hawaii, U.S. islands and U.S. Territories. We do not deliver to P.O. boxes, international addresses or
APO addresses. A U.S. consolidation point and a TCN# is required for overseas destinations.
Please call us at
1-800-242-7200
with any questions.
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What does free delivery mean?
All products on OfficeChairs.com are offered with free delivery included in the
merchandise price. This means that there are no additional charges to you for UPS,
FedEx, and common carrier tailgate delivery. Your delivery method will be confirmed
on the acknowledgment email we send to you after processing your order.
For UPS or FedEx deliveries, your merchandise will be brought inside your building.
For items that are too large to ship via UPS or FedEx, free tailgate delivery is
included, meaning your furniture will be delivered to your delivery dock. If no
dock is available, you will be responsible for taking the furniture off of the delivery
truck.
Inside delivery services for these larger items is available for an additional charge.
These optional charges will be shown once you add products to your shopping cart.
For large orders requiring inside delivery, we strongly suggest you call to discuss
your needs so we can apply all appropriate discounts.
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If I am not able to receive a delivery,
will
OfficeChairs.com
leave the merchandise at my door or in a spot that I specify?
Chairs that ship via UPS or FedEx Ground typically will be left at your door if
you are not there at the time of delivery. However, Common carrier deliveries require
you to be present at the time of delivery.
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How will my furniture be delivered?
Shipping methods vary depending upon the size of the item(s) being ordered. Product
specific information is available on each product page. Please call us at
1-800-242-7200
with any delivery questions or special instructions.
UPS/FedEx deliveries: UPS and FedEx deliveries will be brought inside your building.
If you require additional services, please call
1-800-242-7200
and we can help!
Common carrier deliveries: Your order will be shipped with free tailgate delivery
included, meaning the chairs will be delivered to your dock. If there is no delivery
dock at your business or home office, you will be responsible for taking the chairs
from the tailgate of the delivery truck.
For an additional charge, inside delivery services are available. These optional
charges will be shown once you add products to your shopping cart. For orders of
over $5000 requiring inside delivery, we strongly suggest you call to discuss your
needs so we can apply all appropriate discounts.
If you have special needs or questions, tell us in the shipping instructions/order
comments area during checkout or call us at
1-800-242-7200
to discuss. If needed, we can arrange for the trucking company to call 24 hours
prior to delivery so that you will know when to expect them.
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May I request a morning delivery?
Because delivery times are scheduled at the discretion of the carrier used for your
order, we cannot accept requests for specific delivery times.
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When will my order ship?
Delivery will typically occur within 1-2 weeks of when your order is placed.
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Is it possible to receive my product
faster than 1-2 weeks?
Yes, we offer a wide selection of office chairs that are available to ship today.
Click here to view or call 1-800-242-7200 to speak to one of our office furniture
specialists for pricing and availability.
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After the Sale Information
How do I assemble my product?
Basic tools are required to assemble most products. Generally, you'll need a screw
driver and possibly a hammer.
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Do you have instructions for
the item?
Instructions will come with the item. If you have any questions call our Customer
Service at
1-800-242-7200
for assistance.
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How long will it take to assemble
my chair?
Most chairs take about 15 minutes to assemble.
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Is professional assembly available?
Yes, we work with assembly firms throughout the United States. Please call
1-800-242-7200
and an Inside Sales representative will refer you.
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How can I adjust my chair?
If it has a pneumatic lift - a simple touch of a lever will raise or lower the seat.
The back is usually adjustable in and out and up and down. Some chairs will swivel
and tilt. Please call
1-800-242-7200
for help adjusting your specific chair.
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What is your warranty/guarantee
policy?
We proudly offer a
9-year guarantee
that all products are accurately described and will give you the service you expect.
If there are any problems with the quality of the materials or workmanship, we will
adjust, repair or replace to your satisfaction.
Normal wear or chairs used 24 hours per day are excluded. Orders over $15,000 and
products with electronic components are subject to manufacturer's warranty. The
guarantee does not include color matching. If there is a question, please request
free color samples prior to placing your order.
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What is the cancellation policy?
If we are able to cancel your order before it is produced and/or shipped, there
is not a charge for the cancellation. If the product has been shipped, you will
be responsible for all inbound and outbound shipping charges. These charges will
be deducted from your refund. Cancellations or returns must be authorized in advance.
Please call
1-800-242-7200
and a Customer Service representative will assess the situation and, if need be,
issue a return authorization.
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What is the return policy?
If an item needs to be returned, restocking fees and freight charges may apply.
Please call
1-800-242-7200
and a Customer Service representative will assess your situation. If you have any
doubts about color matching, please request free color samples prior to placing
your order.
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What if something is wrong with the
chair (damaged/missing part)?
We strive to carry quality brands and deliver your new furniture in perfect condition.
If something is wrong with your chair, we will do everything we can to help you.
Often the manufacturer wants to be contacted directly. The manufacturer usually
handles part replacements. There will be a note in the literature that comes with
your chair that will direct you on who to call in the event that parts are needed.
If this information is not available or if you have any questions, please call us
at
1-800-242-7200
or
email
us.
We proudly offer a
9-year guarantee
that all products are accurately described and will give you the service you expect.
If there are any problems with the quality of the materials or workmanship, we will
adjust, repair or replace to your satisfaction. Orders over $15,000 and products
with electronic components are subject to manufacturer's warranty. The guarantee
does not include color matching. If there is a question, please request free color
samples prior to placing your order.
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Who do I contact about billing questions?
Please call
1-800-242-7200
or
email
us and a Customer Service representative will be able to assist you.
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Who is TeleSight?
TeleSight is a Customer Satisfaction research firm contracted by
OfficeChairs.com
to conduct survey research in order to help us better understand how we can improve
our service to customers like you. The surveys are triggered by a service event,
so any contact you receive from TeleSight will be specific to your existing relationship
with
OfficeChairs.com
. These surveys are designed to be brief since your time is very important. We try
to gather as much actionable information as possible to evaluate our overall service
to our customers and to make the necessary improvements to get better. Your feedback
about our services is extremely important to us. If you would like to know more
about the TeleSight, the company we’ve contracted to conduct these surveys, please
go to www.telesight.com.
Thank you for your participation. We greatly appreciate your business.
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