Shopping Assistance
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Your Order
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Shipping/Returns
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| Top 10 Customer Questions |
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1.
Why buy from OfficeChairs.com?
Free Delivery!
Risk Free Guarantee!
Huge Selection!
9 Year Product Guarantee!
Quick Service!
Great Prices!
OfficeChairs.com is a National Business Furniture company, which has been providing beautiful furniture to offices and homes since 1975!
2.
What does free shipping mean?
All products on OfficeChairs.com are offered with free shipping included in the merchandise price. This means that there are no additional charges to you for UPS, FedEx, and common carrier tailgate shipments. Your shipping method will be confirmed on the acknowledgment email we send to you after processing your order.
For UPS or FedEx shipments, your merchandise will be brought inside your building. For items that are too large to ship via UPS or FedEx, free tailgate shipping is included, meaning your furniture will be shipped to your delivery dock. If no dock is available, you will be responsible for taking the furniture off of the delivery truck.
Inside delivery services for these larger items is available for an additional charge. These optional charges will be shown once you add products to your shopping cart. For large orders requiring inside delivery, we strongly suggest you call to discuss your needs so we can apply all appropriate discounts.
3.
How will my furniture be delivered?
Shipping methods vary depending upon the size of the item(s) being ordered. Product specific information is available on each product page. Please call us at 1-800-242-7200 with any shipping questions or special instructions.
UPS/FedEx shipments: UPS and FedEx shipments will be brought inside your building. If you require additional services, please call 1-800-242-7200 and we can help!
Common carrier shipments: Your order will be shipped with free tailgate shipping included, meaning the chairs will be shipped to your dock. If there is no delivery dock at your business or home office, you will be responsible for taking the chairs from the tailgate of the delivery truck.
For an additional charge, inside delivery services are available. These optional charges will be shown once you add products to your shopping cart. For orders of over $5000 requiring inside delivery, we strongly suggest you call to discuss your needs so we can apply all appropriate discounts.
If you have special needs or questions, tell us in the shipping instructions/order comments area during checkout or call us at 1-800-242-7200 to discuss. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
4.
If I am not able to receive a delivery, will OfficeChairs.com leave the merchandise at my door or in a spot that I specify?
Chairs that ship via UPS or FedEx Ground typically will be left at your door if you are not there at the time of delivery. However, Common carrier deliveries require you to be present at the time of delivery.
5.
How do I check the status of my order or track my order?
There are three ways to check your order status:
 Use our online Order Status
tool
Email us
Call us at 1-800-242-7200
6.
Are there volume discounts available?
Call our representatives at 1-800-242-7200 for volume purchase pricing.
7.
What is your warranty/guarantee policy?
We proudly offer a 9-year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction.
Normal wear or chairs used 24 hours per day are excluded. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.
8.
What is the return policy?
If an item needs to be returned, restocking fees and freight charges may apply. Please call 1-800-242-7200 and a Customer Service representative will assess your situation. If you have any doubts about color matching, please request free color samples prior to placing your order.
9.
What if something is wrong with the chair (damaged/missing part)?
We strive to carry quality brands and deliver your new furniture in perfect condition. If something is wrong with your chair, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements. There will be a note in the literature that comes with your chair that will direct you on who to call in the event that parts are needed. If this information is not available or if you have any questions, please call us at 1-800-242-7200 or email us.
We proudly offer a 9-year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.
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FAQ's
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